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Jungle Aquatics

Broadacres Shopping Centre

c/o Cedar & Valley road, Fourways

Johannesburg, Gauteng, 2191

South Africa

Trading Hours

Monday - Fridays: 9:00 to 17:00

Weekends and Public Holidays: 9:00 to 16:00

Give us a Call. We're here to help!

011 467 6948

(Broadacres Retail Store)

For any online store inquiries, please initiate a chat support session below

DROP US AN EMAIL

Need support? Get in touch with our team

📋 Before You Contact Us
To ensure we assist you as efficiently as possible, we kindly ask that you make use of our online chat support and browse through our comprehensive FAQ section before submitting a support ticket. Our chat team is ready to help with most queries in real-time, and our FAQs cover a wide range of common questions.

Due to a high volume of emails, we are only able to respond to matters that are not already addressed by our chat support or in the FAQ section. This helps us provide faster, more focused assistance. Thank you for your understanding and for helping us serve you better!
⚠️ Note: If you've submitted multiple requests recently, please wait 15-30 minutes before trying again due to spam protection.
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Thank you! We've received your message and our team will get back to you within 1-3 working days.
You'll receive a response via email.
📦 Track Your Order Easily
You can easily track your order status in real-time! Click here to track your order using your order number.
🔍 Product Information Available
You can find detailed product information directly on our product pages. We recommend visiting the specific product page and initiating our AI Chat support for instant answers. Only use this form for specific product questions that haven't been addressed through our AI chat or product descriptions.
📅 Stock Availability Updates
We don't have visibility into when suppliers will receive stock. For the most accurate updates, please visit the product page, select your desired option, and look for the "Email when available" button. Subscribing to these notifications is the best way to stay informed and be instantly notified when stock arrives!
🔄 Returns & Exchange Support
PLEASE NOTE: For Return & Exchange Support, please use our dedicated Returns Form.

This contact form cannot be used for returns or exchange requests.
🔧 Technical Support Information
Please note that we are not able to provide direct technical information on a product or assessment from our side. We encourage customers to do their own research where possible. However, where we can, we will assist with escalating technical matters to the local authorized distributors for assistance.
Heads-Up
Our email support is here to help with order-related questions—like shipping, returns, or product issues. We're not able to provide conversational replies or detailed quote breakdowns via email. For advice or in-depth questions, please use our live AI assistant or explore online resources.
Support Response Time
Our email support is available Monday to Friday from 9 AM to 4 PM. Responses to tickets typically take 1-3 working days.
✋ One Final Check Before Sending

Before we process your support request, please confirm:

  • ✅ Tried our AI Chat support for instant assistance
  • ✅ Checked our FAQ section for common questions
  • ✅ Selected the correct support category
  • ✅ Provided sufficient detail in your message

Remember: Our email support focuses on order-related matters and specific issues not covered by our chat support or FAQs. Response time is 1-3 working days.

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