1. Small granule feed is suitable for feeding 10-25 cm koi, large granule feed is suitable for feeding koi larger than 25cm. It takes about 5 minutes for each feeding, please remove the unconsumed feed after feeding.
2. For water temperatures greater than 77ºF (25ºC), feeding frequency can be increased.
3. Reduce feeding amounts the day before and after changing the water.
4. If mold or degradation is discovered with the expiry date, please stop using the product and contact us immediately.
5. After unpacking, please run out as soon as possible to avoid degradation.
In case of product damage or defect, suppliers provide a warranty, which includes repair or replacement at their discretion, executed within a reasonable timeframe.
The majority of electronic products come with a warranty period of 6 months, with some exceptions.
Please be aware that irrespective of a product's internationally advertised warranty period, our local suppliers provide a warranty limited to a period of 6 months.
All perishable items, including food, beverages, medications, and water conditioners, due to their nature, are not covered by warranty.
SHIPPING INFORMATION
We offer complimentary Standard Shipping for orders exceeding R500 in Johannesburg/Pretoria or R1000 in central areas nationwide.
We provide Overnight & Express Delivery services within central locations.
For extremely expedited delivery, our Premium Shipping option is available.
Our Click & Collect service is available all week for your convenience.
For information regarding shipping methods, costs, and delivery times, please refer to our Delivery FAQs.
RETURNS AND EXCHANGE POLICY
We offer hassle-free returns within 7 days of purchase.
For specific conditions and procedures related to returns, please consult our Return FAQs.
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